Challenging Consultation
Optimising Doctors ability to managed
Avoid: Hungry, Angry, Late, or Tired (HALT)
- Angry: dogmatic, arrogant
- Tired: fatigued, harried
Patient (NB the need is to recognise challenging consult not challenging patient!)
angry, frightened, manipulative, grieving, or frequent attenders
Previous bad hospital experience
External stressors
... from DFTB
http://dontforgetthebubbles.com/challenging-patients/
if feel like escalating
- time out for juice
- return post consult a number of time to check in on, to demonstrate care and interest