Communication
http://www.nhmrc.gov.au/_files_nhmrc/file/publications/synopses/e58.pdf
Interpreter service - 9828 6088
Translating and interpreter service 131 450
Polite (No bullying/discriminatory/sexual)
Honest
Verbal
Documentation: up to date and legible
Professional: (Document everything, so anyone can take over at any time)
Clear (legible/audible/standard abbreviations)
Concise
Complete
(Advocate)
Patients:
Include family - clear language
Anticipate time delays
Discuss likely costs
De-escalation
Breaking bad new - shot across the bows, compassion
Open Disclosure
Complaints - Patient friend
Advertising facts only: i.e. General Paediatrician with X experience.
Graded assertiveness:
Interpreter service - 9828 6088
Translating and interpreter service 131 450
Polite (No bullying/discriminatory/sexual)
Honest
Verbal
Documentation: up to date and legible
Professional: (Document everything, so anyone can take over at any time)
Clear (legible/audible/standard abbreviations)
Concise
Complete
(Advocate)
Patients:
Include family - clear language
Anticipate time delays
Discuss likely costs
De-escalation
Breaking bad new - shot across the bows, compassion
Open Disclosure
Complaints - Patient friend
Advertising facts only: i.e. General Paediatrician with X experience.
Graded assertiveness: